Tax Ombud Resolves 25 Complaints, Expands Dispute Resolution to Rural Communities, Markets.
John Nwabueze, said it has resolved between 22 and 25 of the 33 complaints received since its establishment.
He also said administrative bottlenecks remained a threat to its target of resolving taxpayers’ grievances within 14 days.
He spoke during an engagement with the media in Abuja, over the weekend.
Nwabueze identified delays in correspondence between the office and tax authorities as a major impediment to the speedy resolution of complaints. He said the office was introducing dedicated desk offices in about 16 tax and revenue-generating institutions to eliminate bureaucratic delays and facilitate real-time communication in handling disputes. The office also disclosed plans to expand its operations beyond Abuja through six proposed regional offices and partnerships with institutions with nationwide reach, including the Nigerian Postal Service (NIPOST) and the Joint Revenue Board (JRB). The expansion may improve access to independent complaint-resolution services for market traders, small businesses and taxpayers in rural communities, many of whom may be unaware of the existence of the office.
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