Nigeria Immigration Service Orders Officers to Eliminate Delays in Service Delivery, Report Cyber Threats.
The agency’s Public Relations Officer, DCI Akinsola Akinlabi, said in a statement yesterday that Nandap gave the charge at two separate events in Abuja – the 2026 International Customer Service Week and the Service’s 2026 Cybersecurity Awareness Seminar.
Speaking at the closing of the Customer Service Week, which ran from Wednesday, October 28, to Friday, October 30, under the theme “Going the Extra Mile – Creating a Lasting Smile,” Nandap urged officers to make excellent customer service part of the Service’s daily operations.
She stressed the need for professionalism, timely service delivery, prompt complaints resolutions and respectful treatment of customers.
The Comptroller General charged officers to uphold integrity, eliminate unnecessary delays and make customer satisfaction a key performance benchmark. She also reaffirmed ongoing reforms to improve customer satisfaction and what the Service calls Hostmanship. In her speech, the Head of Operations at the Service Compact with all Nigerians (SERVICOM) unit in the Presidency, Mrs Ngozi Akinbodewa, commended NIS for evolving its SERVICOM Unit. She said this year’s Customer Service Week marked a critical step towards sustaining citizen-focused service delivery in line with global best practices.
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