Lilian Managwu: AI, Digital Technologies Reshaping How Hospitality, Tourism Businesses Operate.
Lilian Managwu, has said Artificial Intelligence (AI), digital technologies, data analytics, robotics and intelligent service By Charles Ajunwa President of the Hospitality and Tourism Management Association of Nigeria (HATMAN), Dr.
Managwu also stressed that AI and other emerging technologies deployed into hospitality and tourism sector are only serving supportive roles and not taking the jobs of humans.
She also called on the Nigerian government, operators, academia and others to urgently devise practical strategies for the implementation of digital transformation.
Managwu who disclosed this at the just concluded 20th International Conference and Annual General Meeting of HATMAN held in Awka, Anambra State, with theme, ‘Artificial Intelligence and the Digital Agenda: Implications for Global Transformation in Hospitality and Tourism,’ emphasised that the new technologies would be of immense benefits to operators in the hospitality and tourism sector. ‘‘Our theme, Artificial Intelligence and the Digital Agenda: Implications for Global Transformation in Hospitality and Tourism; is both timely and strategic as we are meeting at a defining moment in our industry when Artificial Intelligence, digital technologies, data analytics, robotics and intelligent service systems are reshaping how hospitality and tourism businesses operate, engage customers, develop human capital, and compete globally,’’ she disclosed. ‘‘For hospitality and tourism sector in Nigeria, this transformation presents enormous opportunities to improve service delivery, strengthen tourism destination management, enhance hospitality education, create employment, stimulate entrepreneurship, and position our country more competitively in global tourism economy,’’ she added. ‘‘However, embracing these opportunities requires more than adopting technology.
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