Beyond the Showroom: Why Nigerian Car Buyers Must Demand More Than Four Wheels.
Yet, the excitement of driving Bennett Oghifo For many Nigerians, buying a brand-new vehicle represents a major financial commitment, often involving years of savings, bank loans or carefully planned investments.
Yet, the excitement of driving a new car home can quickly turn into frustration when the vehicle develops a fault and the dealer suddenly becomes difficult to reach.
This growing disconnect between the promises made at the point of sale and the support customers receive afterwards has brought the issue of after-sales service into sharper focus in Nigeria’s automotive industry.
Consumer rights advocate, Akonte Ekine, knows this experience firsthand. He recalled purchasing a brand-new vehicle through a bank only for it to develop a problem barely two weeks after delivery. His attempts to obtain assistance from the seller and insurance company, he said, yielded little response. “I once spent my good money to buy a brand-new car through a bank and just two weeks after, the car developed a problem.
MSEApp News is publishing an original rewrite of this tip for readers, based on reporting associated with THISDAY.